filters
state:
Show
city:
Show
product:
Show
Hello, I just had a horrible customer service experience at your store in Sudbury Ma. My husband bought me over $700 in jewelry. I did not like one of your chains. I came in to return it. I was told I could only get store credit. While I waited I saw on your website a...
Read more
1.0
#1146057
Reply to reviews
On April 2017, me and my fiance walked in to the Jewelry Exchange in Irving. We initially paid $300.00 down for the ring. We have made layaway payments every month since then EXCEPT for these last 2 months. We moved pretty far away and due to our jobs and...
Read more
Anonymous
RCUEVAS

Nobody ever called or apologized! Unbelievable!

Anonymous
Rachel turner

Nobody ever called me or apologized...I will never ever go to that place agakn! Awful people.

3.3
#1125793
Reply to reviews
Went to the Jewelry Exchange in Eagan. On Sept 4th with my husband who has not been in a jewelry store in 17 years to upgrade my diamond. We worked with Joseph wonderful man. Not only did he spend a few hours working with us. I called and was not sure on the diamond we...
Read more
5.0
#1097375
Reply to reviews

Jewelry Exchange - I got a very low quality diamond

Jewelry Exchange
#1148375
We got a diamond on internet from jewlrey exchange.we picked highest quality ect .and what we got was a clouderdiamond way more cloudy then my cheap fake diamonds .thier a rip off
Comment
Show

Jewelry Exchange - Worked for them

Jewelry Exchange
#1071905
I worked for this establishment. They're full of scams. They sell enhanced diamonds without disclosing that. I left them because they insisted on not disclosing the facts
Comment
Show

Jewelry Exchange Customer Care Review

Jewelry Exchange
#975686
1.1
Details
Awful customer service. Very rude. I don't trust this place. Sorry I ever dealt with them.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

Jewelry Exchange Ring Review

Jewelry Exchange
#885970
2.3
Details
Paid 5200 for 1.10 carat diamond solitiare ring only to find out almost a year later when i had it appriased it didnt match the diamond certificate dont buy online. From them
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
My fiancee and i purchased a diamond from jewelery exchange that was cracked inside brown specks all over it had the diamond appraised for $35 i paid $1,600 for it and its worth ***!!! And they wont refund my money everything they say is a lie!!!
Read more
Dayna.Kerschke
Dayna.Kerschke

Please anyone out their that had a nightmare with the jewelery exchange such as i please let me know, anyone my nightmare was with the one in villa pk their word is nothing my...

1.0
#1048413
Reply to reviews
The diamond exchange is a great place for jewelry. Great staff that knows their product, and friendly atmosphere. I would recommend them to anyone.
Read more
Anonymous
Anonymous

Poor quality bad customer service Hackensack the woreste do not deal with them they will never going to do anything good to make it up but take more money out of you bad diamo...

5.0
#927793
Reply to reviews
The same exact diamond has fallen out of the halo on my engagement ring FOUR TIMES, yet they want to charge me for it. Clearly the initial "repair" was never done correctly, even when done under warranty. This last repair literally lasted only TWO DAYS. Paid $107.86...
Read more
1.2
Overland, Missouri
I didn't like
  • Being blamed for a repeated factory error
  • Being refused a refund
  • Being cheated out of my money
#889191
Reply to reviews
My husband and I went to the Jewelry Exchange on 2/19/16, to pick out a ring for our 20th wedding anniversary. First thing is we picked the ring setting. There was no problem there. Then when it came time to pick out the diamond, it turned into a nightmare. The...
Read more
Anonymous
Anonymous

Lol ive been in the buisness for ten years and you are sooo right! They were doing there job but they should have absolutely shown you a smaller stone. There is a reason you w...

Anonymous
Anonymous

You're an ***! You can't get a high quality 1 cart diamond for under 6 grand. Learn how to shop with in your price range. For your budget and quality, you're more in the marke...

1.4
#795420
Reply to reviews
Cancelled a order minutes after ordering. Jay said it was fine he would take care of it. Instead the cancelled ordered showed up anyway a month later. Now thier wanting to charge 65.00 for shipping and sizing. I had to pay to ship back a canceled order and now they...
Read more
1.4
I liked
  • Selection
I didn't like
  • Being screwed
#714457
Reply to reviews
Jewelry Exchange - Diamonds fall out!!
I got a new wedding set on 12-6. First diamond fell out 12-29. Center stone fell out 3-14 and third diamond fell out 7-27. Since the ring is still under warranty, they will replace stones at no charge. After the 1 year warranty, I have to start paying for this...
Read more
1.0
#676807
Reply to reviews
After years of marriage and 4 children, my husband decided it was time to upgrade my $80 wedding band. We went to the jewelry exchange and were immediately treated with kindness. We were shown a selection of rings based on my day to day duties. I fell in love with a...
Read more
Anonymous
bird40

How sad :cry .. Our rings that we own , are some thing that means alot to us!..

#302221
Reply to reviews