Anonymous

Extremely poor knowledge of products

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I went in looking for nice earings. I said they had to be nickel free. (My wife is allergic). The first time my wife wore the earings she had a reaction to them. The store wouldn't take them back; only exchange them. After all they are called "The Jewelry Exchange". No refunds allowed!!!
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Reason of review:
Bad quality
Anonymous

HORRIBLE HORRIBLE HORRIBLE

MY FIANCE GOY MY ENGAGMENT RING HERE FOR $2,200 AND COME TO FIND OUT AFTER I GOT IT APRAISED IT WAS FAKE AND WORTH $50.00. I CALLED THE JEWLERY EXCHNAGE SPOKE TO THE WOMAN WHO SOLD IT TO HIM HER NAME IS KIM AND SHE TOLD ME TO *** OFF AND THAT THE RING WAS NOT FAKE. I TOLD HER I WAS GETTING A LAWYER AND WE CAN SETTEL THIS IN COURT SHE TOLD ME DO WHAT EVER I WANT BUT I WILL NEVER SEE THE MONEY AGAIN THAT SHE WOULD NOT GIVE IT BACK TO ME AND THEY HUNG UP ON ME. I CALLED AGAIN AND A MAN ANSWERED AND TOLD ME THAT IF HE SEES MY FACE HE WILL CALL THE COPS AND HUNG UP. I DO NOT RECOMMEND THIS PLACE AT ALL THEY ARE RUDE AND SCAM ARTISE. THEY NEED TO BE SHUT DOWN NOW!
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Loss:
$2200
Reason of review:
Poor customer service

Preferred solution: Full refund

Jerard Zbw
map-marker Irving, Texas

Very upset

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On April 2017, me and my fiance walked in to the Jewelry Exchange in Irving. We initially paid $300.00 down for the ring.

We have made layaway payments every month since then EXCEPT for these last 2 months. We moved pretty far away and due to our jobs and transportation issues, we are unable to make it out there. I have tried to call and make a payment with my credit card and am told that is not the credit card on file. Due to "company policy" they will not except payment from me.

We no longer even have that credit card; it has been cancelled. So just recently I looked in my receipts and realized that the initial payment on the receipt, was mine ending in 9292. So I called and tried to make another attempt and was told the same thing. This was not the one on file.

I explained that was the credit card we used WHEN WE WERE ACTUALLY IN THE STORE that had a signature for authorization. The other credit card they have was given over the phone before without a signature authorization. Still was told boldly sorry we cant help you. Then to make it all worse the manager named MARK is the rudest, most unprofessional person I have ever dealt with.

Not just is his customer service awful, but when I tried to speak he kept talking over me, and when I told him I wanted to speak to his supervisor I was hung up on. I recorded the conversation so I can let them listen to how not just their "manager" speaks to their customers, but a jewelry professional at that.

Unbelievable! I am so upset that I will NEVER RECOMMEND ANYBODY TO JEWELY EXCHANGE!!!!

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Loss:
$500
Reason of review:
HOW I AM TRYING TO MAKE PAYMENT/ MANAGERS RUDENESS

Preferred solution: Let the company propose a solution

2 comments
Guest

Nobody ever called or apologized! Unbelievable!

Guest

Nobody ever called me or apologized...I will never ever go to that place agakn! Awful people.

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Anonymous

I got a very low quality diamond

We got a diamond on internet from jewlrey exchange.we picked highest quality ect .and what we got was a clouderdiamond way more cloudy then my cheap fake diamonds .thier a rip off
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Reason of review:
Bad quality
Anonymous
map-marker Eagan, Minnesota

5 stars. Great experience

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Went to the Jewelry Exchange in Eagan. On Sept 4th with my husband who has not been in a jewelry store in 17 years to upgrade my diamond. We worked with Joseph wonderful man. Not only did he spend a few hours working with us. I called and was not sure on the diamond we picked and he called me back a few times looking for new diamonds for me to look at when I go back to the store. Amazing place he really cares about his customers. Very surprised on the bad reviews. I will only shop there from now on.
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Reason of review:
Good customer service
Jedadiah Fcu

Jewelry Exchange - A 2 Kt Diamond Ring Round 6 Prong Worth Nothing Review

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My fiancee and i purchased a diamond from jewelery exchange that was cracked inside brown specks all over it had the diamond appraised for $35 i paid $1,600 for it and its worth ***!!! And they wont refund my money everything they say is a lie!!!
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Reason of review:
Damaged or defective
1 comment
Jedadiah Fcu

Please anyone out their that had a nightmare with the jewelery exchange such as i please let me know, anyone my nightmare was with the one in villa pk their word is nothing my diamond was worth nothing it was broken inside black specks and they would not refund my money $1600 i would like to start a class action lawsuit theirs alot of unhappy people out their and this place is a fraud,please ladies pull together i will start it heres my email daynakerschke48@***.com

Anonymous

Worked for them

I worked for this establishment. They're full of scams. They sell enhanced diamonds without disclosing that. I left them because they insisted on not disclosing the facts
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Amylee Yuu
map-marker Villa Park, Illinois

Don't Go to the Jewelry Exchange Center in Villa Park IL

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My husband and I went to the Jewelry Exchange on 2/19/16, to pick out a ring for our 20th wedding anniversary. First thing is we picked the ring setting.

There was no problem there. Then when it came time to pick out the diamond, it turned into a nightmare. The sale person kept showing us diamonds of low quality and very yellow. We were looking for a round diamond about 1 cart.

The price range was 2500 to 4500. After two hours of them showing us *** diamonds, we stated we were going to leave. Then they finally brought out a good diamond. So we went to purchase the ring and the system was down.

They had to hand write everything. They ran are credit card and got an approval. But then the store reported that the batch number did not match the last 4 digits of are credit card. We go online with our smart phone and the Bank Statement showed the charge went through.

The manager stated we will have to check with our main office on Monday and then we will mail the ring. Well here it is Monday and The Jewelry Exchange has now charged are credit charge twice for the same ring. I called the store to tell them that they charged us twice for the same ring and ask what the tracking number was for the ring shipping. The store Manager Cathy says they are still not releasing the ring and that she has to wait for her main store to clear the extra charge.

So I do not have my ring and I have been charged twice for the same ring. I will NEVER NEVER go to Jewelry Exchange Center again.

I have to now deal with my credit card company to get the charges deleted. All I can say is FRAUD!

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Loss:
$4300
Reason of review:
Problems with payment
4 comments
Jeanine Yap

Thank you so much for this advice. No reputable jewelry store would ever allow such an outrageous thing to happen.

You saved us the same problem as we had considered the Jewelry exchange ourselves. Thank you so much.

Guest

Lol ive been in the buisness for ten years and you are sooo right! They were doing there job but they should have absolutely shown you a smaller stone. There is a reason you went to buy a diamond there. It was you had a BUDGET and they offer budget friendly stones. You probably didn't get a great diamond because a great 1 carat round for 4,000 is tough even a true wholesale, not their 40% mark up! Fyi next time stay away from chain and find a mom and pop or reputable store you trust. Or shoot atleast do some research

Now you have all the right to complain about the service and manager! Sounds like she has no authority or common sense even. *** diamonds....

Disagree, do your homework. You get way you pay for:(

Horrid customer service...

Agree, 100%! Sounds like that oart was a nightmare and the manager was a peach haha!

Guest

You're an ***! You can't get a high quality 1 cart diamond for under 6 grand.

Learn how to shop with in your price range. For your budget and quality, you're more in the market for a .50 -.71 cart diamond.

Guest
reply icon Replying to comment of Guest-1255291

That's mean

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Mozell Xry

Jewelry Exchange Customer Care Review

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Awful customer service. Very rude. I don't trust this place. Sorry I ever dealt with them.
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Reason of review:
Poor customer service
Resolved
Charolett Umc
map-marker Overland, Missouri

Resolved: Diamonds Repeatedly Falling Out

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Updated by user Jul 27, 2016

Resolved 7/27/16

Original review Jul 26, 2016
The same exact diamond has fallen out of the halo on my engagement ring FOUR TIMES, yet they want to charge me for it. Clearly the initial "repair" was never done correctly, even when done under warranty.

This last repair literally lasted only TWO DAYS. Paid $107.86 for the third repair on Saturday, 7/23/16, and on Monday, it had already fallen out again. We no longer wish to conduct any business with The Jewelry Exchange (neither corporate nor the Overland/St.

Louis location we used), as they will not take responsibility for selling a lemon in the first place, and they refuse to refund the FAILED "repair" that lasted a whopping two days. DO NOT GO TO THE JEWELRY EXCHANGE!!
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Loss:
$108
Cons:
  • Being cheated out of my money
  • Being blamed for a repeated factory error
  • Being refused a refund
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous
map-marker Alma, Michigan

Jewelry Exchange - Review in Luxury / Jewelry category from Alma, Michigan

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The diamond exchange is a great place for jewelry. Great staff that knows their product, and friendly atmosphere. I would recommend them to anyone.
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Reason of review:
Good customer service
1 comment
Guest

Poor quality bad customer service Hackensack the woreste do not deal with them they will never going to do anything good to make it up but take more money out of you bad diamond dose not worth anything you can not give it away or re sell it nothing but keep it its like bad karma that's why don't ever go ther I don't know why the government let them in business after all the complaints about them and the bad reviews on all the web all over my advice go shop some where else they will be million time better the jewelry exchange

Marquelle Obv
map-marker San Leandro, California

Jewelry Exchange Ring Review

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Paid 5200 for 1.10 carat diamond solitiare ring only to find out almost a year later when i had it appriased it didnt match the diamond certificate dont buy online. From them
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Reason of review:
Bad quality
Resolved
Apolonia Wvy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bowling Green, Kentucky

Resolved: Sent a order that was cancelled.

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Cancelled a order minutes after ordering. Jay said it was fine he would take care of it.

Instead the cancelled ordered showed up anyway a month later. Now thier wanting to charge 65.00 for shipping and sizing. I had to pay to ship back a canceled order and now they want me to pay for thier mistake. Be careful shopping here.

The quality of the ring that was shipped was poor at best. I would recommend zoara.com they show you the actual diamond your buying. My experience here was terrible.

I currently disputing the charges through my credit card company. When someone cancels a order minutes after ordering you do not charge them for shipping and sizing then send it a month later to them.

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Pros:
  • Selection
Cons:
  • Being screwed
Reason of review:
Pricing issue
1 comment
Jeanine Yap

Thank you for exposing a bad jeweler so others can avoid them. It appears mass marketing is a sign of bad jewelry stores.

Anonymous
map-marker Redwood City, California

Diamonds fall out!!

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Jewelry Exchange - Diamonds fall out!!

I got a new wedding set on 12-6. First diamond fell out 12-29.

Center stone fell out 3-14 and third diamond fell out 7-27. Since the ring is still under warranty, they will replace stones at no charge. After the 1 year warranty, I have to start paying for this defective ring. This place is a ripoff and their jewelry is substandard.

That is why they only offer a 1 year warranty. The joke is that when the center stone fell out the corporate office insisted the repair work be done there so that their "master jeweler" could work on it personally, check ALL the prongs and ensure that it was in perfect shape. Three months after that another diamond falls out.

I am battling at this point for a full refund. This place is a joke.

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Loss:
$4800
Reason of review:
Warranty issue

Preferred solution: Full refund

Anonymous
map-marker Phoenix, Arizona

Jewelry Exchange Ring Review

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Sold me a ring that cost me $1450 that I found out later wasnt worth anything! I will never recommend this place or ever step into Jewerly Exchange again!
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Reason of review:
Not as described/ advertised