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Went to the Jewelry Exchange in Eagan. On Sept 4th with my husband who has not been in a jewelry store in 17 years to upgrade my diamond. We worked with Joseph wonderful man. Not only did he spend a few hours working with us. I called and was not sure on the diamond we...
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5.0
#1097375
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My fiancee and i purchased a diamond from jewelery exchange that was cracked inside brown specks all over it had the diamond appraised for $35 i paid $1,600 for it and its worth ***!!! And they wont refund my money everything they say is a lie!!!
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Dayna.Kerschke
Dayna.Kerschke

Please anyone out their that had a nightmare with the jewelery exchange such as i please let me know, anyone my nightmare was with the one in villa pk their word is nothing my...

1.0
#1048413
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The diamond exchange is a great place for jewelry. Great staff that knows their product, and friendly atmosphere. I would recommend them to anyone.
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Anonymous
Anonymous

Poor quality bad customer service Hackensack the woreste do not deal with them they will never going to do anything good to make it up but take more money out of you bad diamo...

5.0
#927793
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The same exact diamond has fallen out of the halo on my engagement ring FOUR TIMES, yet they want to charge me for it. Clearly the initial "repair" was never done correctly, even when done under warranty. This last repair literally lasted only TWO DAYS. Paid $107.86...
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1.2
Overland, Missouri
I didn't like
  • Being sold a lemon
  • Being blamed for a repeated factory error
  • Being refused a refund
#889191
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My husband and I went to the Jewelry Exchange on 2/19/16, to pick out a ring for our 20th wedding anniversary. First thing is we picked the ring setting. There was no problem there. Then when it came time to pick out the diamond, it turned into a nightmare. The...
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Anonymous
Anonymous

Lol ive been in the buisness for ten years and you are sooo right! They were doing there job but they should have absolutely shown you a smaller stone. There is a reason you w...

Anonymous
Anonymous

You're an ***! You can't get a high quality 1 cart diamond for under 6 grand. Learn how to shop with in your price range. For your budget and quality, you're more in the marke...

1.4
#795420
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Cancelled a order minutes after ordering. Jay said it was fine he would take care of it. Instead the cancelled ordered showed up anyway a month later. Now thier wanting to charge 65.00 for shipping and sizing. I had to pay to ship back a canceled order and now they...
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1.4
I liked
  • Selection
I didn't like
  • Being screwed
#714457
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Jewelry Exchange - Diamonds fall out!!
I got a new wedding set on 12-6. First diamond fell out 12-29. Center stone fell out 3-14 and third diamond fell out 7-27. Since the ring is still under warranty, they will replace stones at no charge. After the 1 year warranty, I have to start paying for this...
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1.0
#676807
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After years of marriage and 4 children, my husband decided it was time to upgrade my $80 wedding band. We went to the jewelry exchange and were immediately treated with kindness. We were shown a selection of rings based on my day to day duties. I fell in love with a...
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Anonymous
bird40

How sad :cry .. Our rings that we own , are some thing that means alot to us!..

#302221
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My fiance and I purchased a diamond engagement ring from the Jewelry Exchange in Bethesda. Prior to the purchase, they never disclosed to us that the diamond had been drilled, which according to a gem appraiser, is against the law. The gem buyer I spoke with told me it...
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Anonymous
Anonymous

Everyone is going to have a different experience depending on which Exchange you go to. I happen to know exactly what they are talking about. I went to Eagan Minnesota and had...

Anonymous
Anonymous

Ripping a young couple off, particularly one of whom is our US service men for the price of an engagement ring is horrible enough, but when it turns out to hold no monetary va...

#137163
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Jewelry Exchange - Worked for them

Jewelry Exchange
#1071905
I worked for this establishment. They're full of scams. They sell enhanced diamonds without disclosing that. I left them because they insisted on not disclosing the facts
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Jewelry Exchange Customer Care Review

Jewelry Exchange
#975686
1.1
Details
Awful customer service. Very rude. I don't trust this place. Sorry I ever dealt with them.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
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Jewelry Exchange Ring Review

Jewelry Exchange
#885970
2.3
Details
Paid 5200 for 1.10 carat diamond solitiare ring only to find out almost a year later when i had it appriased it didnt match the diamond certificate dont buy online. From them
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

Jewelry Exchange Ring Review

Jewelry Exchange
#687025
This place sucks pay a lot of money for a ring and it broke
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Jewelry Exchange Ring Review

Jewelry Exchange
#678723
1.0
Details
Sold me a ring that cost me $1450 that I found out later wasnt worth anything! I will never recommend this place or ever step into Jewerly Exchange again!
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Customer service